Privacy Policy

What information does Richard Casino collect?

When you register an account at Richard Casino, we gather the essential details needed to manage your profile and run our gaming services properly. This includes personal information such as your full name, date of birth, residential address, email address, and contact number, along with payment identifiers whenever you fund your balance or request a withdrawal in AUD. Our systems also log technical usage data during your sessions, including your IP address, browser version, operating system, device specs, and general location, to keep the network stable and stop unauthorised access. On top of that, we record your transaction history, activity across our pokies and live tables, support correspondence, and standard identity verification documents such as photo ID and proof of address.

How Richard Casino processes your information

At our platform, we process your personal and transactional information to maintain your gaming profile, handle secure deposits and withdrawals, and keep the site running properly. Our team uses these records to confirm your identity, settle real-money wagers, process cashout requests accurately, and send administrative updates about your account. We also keep an eye on gameplay patterns and login activity to catch dodgy transactions, prevent duplicate accounts, and enforce our terms of service. If you've given explicit consent, the operator may use your contact details to share service announcements and relevant updates with Aussie punters.

Cookies and tracking at Richard Casino

Our site uses cookies and similar tracking tech to keep your sessions authenticated, remember your interface preferences, and check overall site performance. These small text files help our servers keep you logged in between visits, show your balance accurately in Australian dollars, and spot technical hiccups so navigation stays smooth on any device. You can manage or switch off non-essential cookies anytime through your browser settings, though blocking core functional cookies might limit access to certain account features or cashout menus here. We regularly check our tracking scripts to make sure no banking credentials, card details, or passwords ever end up stored in cookie files.

Data sharing and security at Richard Casino

The operator does not sell, rent, or trade your private records to third-party marketing brokers, full stop. We share relevant information only with vetted technical partners, including payment processors, fraud detection specialists, and identity verification agencies, all bound by strict confidentiality agreements. Every data transfer across our network is protected with strong SSL encryption, dedicated firewalls, and separate database storage to keep your financial transactions safe. Where disclosure is required by proper legal process, we may share specific account records with the relevant authorities handling that request.

Your rights as a Richard Casino player

Every player registered with this gaming site has full rights over the personal data we hold on file, including the right to request a complete copy of everything stored under your profile. You can ask us to correct inaccurate details, request limits on specific processing activities, or submit a formal erasure request if you decide to close your account for good. To exercise any of these rights or request an export of your activity records, flick an email to our privacy team at [email protected]. We review every formal request promptly and aim to respond within 30 days, though some financial transaction logs and verification documents need to stay archived for a set period to meet our legal obligations.

For general guidance on data protection in Australia, you can check the Office of the Australian Information Commissioner website, which covers how personal information should be handled online.

Frequently asked questions about Richard Casino